In reality, the opening time of 9am means, “whenever the employees get done with their morning fika”. Fika being the time honored, government sanctioned, sacred Swedish way of pissing around for 2 hours each day (in addition to lunch), when the entire country shuts down for a coffee and cake break.
Before we came to Sweden, we had read horror stories of the Immigration Office losing people’s applications, misplacing documents and accidentally destroying passports. We attributed those tales to disgruntled individuals who had to wait 18 months for their visas. After all, we had been told time and time again that Sweden was a very organized country. Little did we know…
We knew something was up when after 6 weeks of waiting for our ID numbers, we were told by the Tax Office that they had never received our applications. After I showed them a copy of our applications that they gave us as a receipt 6 weeks earlier, they sheepishly admitted they couldn’t find the originals, and by the way, they had lost our marriage certificate. And in the meantime, we were living in a legal hell: In Sweden, you need an ID number to do just about anything, see a doctor, get a cell phone, go shopping, use a public toilet, etc. Not to mention such mundane things like getting paid and opening a bank account.
The second most hated building in Umeå
(After Skatteverket)